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Supervisor: Quality Assurance - Outbound Sales Call Centre

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Indawo: Pretoria
Umvuzo: R -- Thethelekile

Ourclient in the insurance sector is looking for a Supervisor that will beresponsible for the Quality Assurance process to assist in attaining therequired quality monitoring and achieving set targets.

 

PositionDescription:

·        Implement and monitor the QA process (Internal callcentres QA)

·        Conduct call assessments

·        Reporting

·        Trend Reviews

·        Coach staff for QA/Performance improvement

·        Staff training

 

Requirements:

·        Matric

·        Qualification in Call Centre Management

·        RE 5

·        RE 1

·        Recognised qualification recognised by FSB

·        3 Years’ Experience in Quality Assurance in anOutbound Call Centre Sales Environment (Insurance Industry)

·        2 Years’ Call centre Supervisory experience

·        Experience in Category 1 (A,B,C)

·        DOFA (Date of 1st appointment in the insuranceindustry) – All applications must be accompanied by your DOFA report from theFSB

Iinkcukacha ezongezelelweyo

Company AtripleA Recruitment and Temps
Work Type Full-time